SOLIDWORKS Troubleshooting - Common FAQs

TriMech’s Enterprise Solutions Team brings together experts from Adaptive, Forward Vision, Design Rule, Desktop Engineering, and Majenta Solutions Dassault Systèmes Division to form an elite solutions team.

The team's core function is to use their wealth of experience to deliver enterprise solutions from the Dassault Systèmes portfolio of products and solutions, including CATIA, DELMIA, ENOVIA, SIMULIA and the 3DEXPERIENCE Platform.

Explore the TriMech Enterpise site to find the full portfolio and more information on our offerings.

GENERAL FIXES

Fix Common Problems

For model issues try pressing "Ctrl + Q" to force a regeneration of the model data, this fixes many common issues. Other common issues can be fixed by changing settings or repairing SOLIDWORKS.

Bypass SOLIDWORKS Settings

How to Repair SOLIDWORKS

LICENSING

Move and Change Licenses

We are often asked how to move SOLIDWORKS Licenses between machines or change the Serial number used on a machine. See these guides for the details on how.

How to deactivate (transfer a license)

Change SOLIDWORKS Serial Number

PROBLEM CAPTURE

Report a Complicated Issue

If you have a complicated issue and need to contact support you can capture information about your issue and your system by using SOLIDWORKS RX

Capture an RX - With Video

Capture an RX - Without Video

DISPLAY ISSUES

Graphics and Display Fixes

Most display issues are caused by an unsupported graphics card, or driver. To diagnose whether your card is the issue try running in Open GL safe mode.

Run Safe Mode: OpenGL

Download Latest Graphics Drivers

Fix Mod-Diam Display Error

HARDWARE

Hardware Support and Advice

Whether you're trying to select hardware to purchase or need a hand getting set up, these guides have you covered.

Choosing Hardware Guide

Hardware Setup & Advice

SOLIDWORKS System Requirements

COMMON QUESTIONS

Frequently Asked on Support

Here are a few of the most common questions we're asked on Support.